Pricing, Payment & Shipping

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Pricing

All pricing and shipping costs are stated in New Zealand dollars, and are inclusive of GST (where applicable).

 

Payment

Payment for orders can be made with VISA and Mastercard.

Online credit card payments are handled by a secure web server.

Your payment details have the security offered by Paystation Limited, a fully AIS PCI DSS compliant Paymark Certified Solutions Provider (CSP), using 128-bit SSL encryption. Credit Card or Pago Wallet details will be sent directly to the acquiring institution for processing. No card or wallet data is available to or used by the Passion for Paper. You will be issued with a receipt number at the end of your transaction.

 

Shipping

NZ Orders
All orders over $175 will be delivered FREE within New Zealand

All orders equal to or less than $175 are a flat rate of $10 for shipping, with the exception of wrapping papers.

For orders which include wrapping papers, for up to ten wrapping papers, we add $5 to cover the cost of a cardboard postal tube. This is in addition to any postage applicable.
For any orders that include over ten wrapping papers, there is no charge for a postal tube.

We send all our orders within New Zealand by courier, so we need a physical address for delivery.

We will do our utmost to despatch your order on the same day it is placed, if your order is placed before 1 pm. Once it is despatched the following delivery times can be expected:

North Island:  Metro - the next business day. Outskirts - 1 - 2 business days.
South Island: up to 3 business days.
Please allow up to 3 extra business days for delivery to rural areas.

 

International Orders

Australia
Shipping to Australia is a flat rate of NZ$20, and delivery is approximately 3 - 6 business days.

Rest of the World
Shipping to all other countries is a flat rate of $30, and delivery is approximately 5 - 10 business days.

All duties or taxes in the country of destination of the order are the responsibility of the recipient.

 

Product Information

Product sizes as given on our website are approximate.

We attempt to display colours as accurately as possible, however we cannot guarantee that your screen or monitor will exactly reflect the colour of the actual product.

 

Availability

All products offered on the website are subject to availability. If a product that your order is out of stock by the time your order is accepted, we will notify you as soon as possible. We will not charge you for out of stock items.

 

Returns & Exchanges

At Passion For Paper, we source the finest paper and stationery items the world has to offer, and present and package it so that it will arrive to you in the best possible order.

We want you to be happy with your products and the services you receive from Passion For Paper, so if there is a problem with your product, please contact us at:   and we will do our utmost to resolve it for you as soon as possible.

If you would like to exchange an item, we are happy to provide an exchange under the following criteria:

  • The goods must be returned in unused condition, in original packaging.
  • The goods must be returned to us within 14 days of purchase.
  • The original invoice must be included with the returned merchandise.

All shipping costs are non-refundable and return costs are the customer's responsibility and are non-refundable.

If your order has arrived faulty or damaged, please email at: enquiries@passionforpaper.co.nz  explaining the situation, and we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Goods purchased online can be returned to us at: 
Passion For Paper
272 Parnell Road
Parnell
Auckland 1052
New Zealand

 

Privacy & Security

We take your privacy and security seriously.

All online purchases with Passion For Paper take place in a secure environment utilising the latest security technology using Paystation.

Your personal information will only be used to fulfill and process your orders, and to communicate with you about our products, services and any promotions.

All email communications you receive from us will allow you to unsubscribe immediately, meaning you will no longer receive communications from us.

We do not share your information with any third parties.

 

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